At LuxeAve Jewelry, we’re dedicated to ensuring you love your purchase. If for any reason you’re not completely delighted, we’re here to help!
1. Returns
We want you to be thrilled with your jewelry. If you need to return an item, here’s how:
- Easy Returns: You have 30 days from the date you receive your order to return it. Please ensure the item is unused, in its original condition, and packaging.
- How to Return: To start the return process, simply reach out to our customer service team at info@luxeavejewelry.com. They’ll provide you with a Return Authorization (RA) number and instructions for returning your item.
2. Refunds
We aim to make your refund process as smooth as possible:
- Quick Processing: Once we receive and inspect your returned item, we’ll process your refund promptly. You can expect to see the refund in your original payment method within 7-10 business days.
- Refund Amount: Your refund will cover the item’s purchase price. Please note that original shipping costs are non-refundable. If you used a discount or promotion, your refund will reflect the discounted price.
3. Damaged or Incorrect Items
If you receive an item that’s damaged or not what you expected, don’t worry—we’re here to make it right:
- Report Issues: Contact us within 7 days of receiving your order with details and photos of the issue. We’ll take care of the return and ensure you get a replacement or a full refund.
4. Shipping Costs
- Return Shipping: For returns, customers are generally responsible for the return shipping cost, unless there was an error on our part (like sending the wrong or damaged item).
- Original Shipping Costs: Please note that the cost of original shipping is non-refundable.
5. Contact Us
We’re here to assist you with any questions or concerns! Feel free to reach out to our customer service team at info@luxeavejewelry.com. Your satisfaction is our top priority, and we’re committed to providing you with an excellent experience.